Mid Market Solutions
The needs of mid market and SME companies are simply more complex than small and medium sized businesses, and you need a partner that understands that.
We're not going to take over all your IT—that's simply not realistic.
However, we are going to WORK WITH your IT department with our specialized CO-SOURCING model.
How our co-sourcing model works
First, we implement shared network monitoring and support ticketing, so we can work together to identify and resolve issues before they get out of hand.
Next, we supplement your staff by making our expert, high-level project managers, architects and security specialists available for strategic initiatives while our help desk specialists work to handle day-to-day issues.
- Advanced Monitoring Tools coupled with 24×7 alerting, remediation and performance-based SLAs ensure maximum uptime
- A qualified project management team to ensure deadlines are met on time and on budget
- Strategic Business Planning, including dedicated Relationship Management and Solutions Architects
- Proactively ensure your organization’s compliance with the latest enterprise security standards, while minimizing vulnerabilities
- Customizable to your specific needs
UTG hosts powerful, highly scalable monitoring tools capable of patching, alerting, remote access and more.
- Customized IT dashboard for complete alignment with your internal staff, training included.
AIM + ALERT
UTG provides 24×7 monitoring, alerting and adheres to strict performance-based SLAs to ensure maximum uptime.
- We proactively monitor your critical systems to discover and address potential issues before they cause downtime. “The best defense is a good offense”.
- Your internal staff is invited to also receive alerts; it's a team effort!
UTG will fully manage your environment from infrastructure to workstations with our highly certified IT professionals.
- Full desktop support, patching and antivirus.
- Protection from Internet-based threats, such as malware, botnets and phishing attacks. Includes routine vulnerability scanning.
- Access to our 8×5 support helpdesk via phone, chat or email.
- Our Enterprise Tool Set provides 24x7x365 patching, moves, adds and changes on all covered devices.
- We even take responsibility for regular firmware updates.
- Immediate escalation to our expert engineering team, further reducing your staffing costs.