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Arby's Restaurant Group Selects IP Solution from Mitel
Mitel Selected for Quality of Voice, Flexibility, Scalability

Ottawa, Ontario, Canada and Atlanta, Georgia, March 23, 2006 - Mitel®, the trusted innovator in enterprise communication solutions and applications that empower business success, today announced that Arby’s Restaurant Group, Inc. (Arby’s) has upgraded its communications capabilities at its global headquarters in Atlanta with the Mitel 3300 IP Communications Platform (ICP), IP applications and IP phones.

After completing a 60-day trial with Mitel’s Platinum Solution Provider, United Technology Group, LLC (UTG), Arby’s selected the Mitel solution over other vendors’ offerings for its flexibility, scalability, ease of deployment and use, and quality of voice.

“Mitel and UTG rose above the competition with an easy-to-use solution that is scalable and cost effective,” said Don Zimmerman, CIO of Arby’s. “We are already expanding our relationship by deploying the 3300 ICP to our Southeastern Division.”

Arby’s new investment includes the Mitel Teleworker Solution, Mitel Customer Interaction Solutions, Mitel Messaging Solution and Mitel Enterprise Manager.

“By choosing an IP solution from Mitel, Arby’s is demonstrating a forward-thinking strategy that will enable it to achieve business success by enhancing business process integration and improving employee productivity,” said Paul Butcher, president and chief operating officer, Mitel. “It also enables Arby’s to have the flexibility to grow as its business needs change.”

“A successful enterprise needs an IT framework that is strong, flexible and cohesively designed to support the business as it grows,” said Eric Dykes, president, UTG. “This deployment clearly demonstrates the business value for Arby’s delivered by our relationship with Mitel.”

The IP applications deployed include:

Mitel Teleworker Solution - Mitel’s IP-based teleworking solution enables remote staff to seamlessly integrate into the corporate office securely, with four-digit dialing from home to benefit from all the features and functionality of the office including voicemail, conferencing and other features of the office telephony system increasing their productivity while reducing overall business costs.

Mitel Customer Interaction Solutions - This scalable, resilient solution combines robust communications platforms, Automatic Call Distribution (ACD), and a modular suite of feature-rich, web-based applications for streamlining contact center management and enabling advanced multimedia customer transactions. Customer Interaction Solutions increase productivity and revenue streams, improve customer service, reduce costs and enable employee mobility.

Mitel Messaging Solution – Mitel Messaging Server platform provides enterprises with enhanced access and control over communications. Through features such as multilingual auto-attendant, voicemail, text-to-speech, fax mail and wireless device support, the messaging server platform offers a myriad of options for enterprise users to retrieve and manage messages.

Mitel Enterprise Manager – Enterprise Manager is an integrated suite of management tools that allow simple configuration, control and management of Mitel’s enterprise product portfolio. It allows access to multiple sites and systems from a single interface lowering business costs and increasing staff productivity.

About Arby’s Restaurant Group, Inc.
Arby’s Restaurant Group, Inc. is an Atlanta-based company that is the franchisor of the Arby’s® restaurant system, which consists of more than 3,500 restaurants worldwide, and is owner and operator of more than 1,000 restaurants located in the United States. Founded in 1964, Arby's quick service restaurants specialize in offering slow roasted and freshly sliced roast beef sandwiches as well as its Market Fresh® deli-style sandwiches, wraps and salads with the convenience of a drive-thru. Arby’s offers guests a unique, better tasting alternative to traditional fast food with its one-of-a-kind menu items including the Beef ‘n Cheddar, Curly Fries and Jamocha shakes. Arby’s Restaurant Group, Inc. also owns and operates the T.J. Cinnamons® brand and is a subsidiary of Triarc Companies, Inc. (NYSE: TRY, TRY.B). To learn more about Arby’s unique tastes and franchising opportunities, please visit www.arbys.com.

About United Technology Group, LLC
United Technology Group, LLC is a managed services and solution provider for the IT needs of today's small to medium enterprise. Technology Practices include Converged Networking (secure network infrastructures, IP Telephony, converged applications) and Enterprise Systems (messaging/spam, Network Operating Systems, virus/spyware).

About Mitel
Mitel is a market leader for voice, video and data convergence over broadband networks. With a focus on the user experience, the company delivers advanced communications solutions that are easily customized for individual business needs. Mitel solutions extend from intuitive desktop appliances and applications through to Applications and Services Gateways that enable business process integration and enhancement. Customers are provided with innovative ways to leverage their resources and migrate to the benefits of IP communications at their own pace. Mitel is headquartered in Ottawa, Canada, with offices, partners and resellers worldwide. For more information please visit www.mitel.com.

 

 

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